It's no secret that the car rental industry is customer service-driven.

Our customers have come to expect the convenience that only Hertz global network of locations can provide.

From the first interaction, whether over the phone, online, or at the counter, to the minute our customers return our cars, we strive to provide a positive experience. These same positive experiences are replicated at Hertz locations around the world.

Our Vision & Mission Support Our Stance on Customer Service.


Hertz Vision

Hertz will be the global leader in mobility and equipment solutions.


Hertz Mission

To be the lowest cost, highest quality and most customer-focused rental company in every market we serve, creating value for our shareholders. We will achieve our Vision and Mission by focusing on, and balancing customer satisfaction, employee satisfaction and asset management, with equal emphasis on efficiency and growth.



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